Return Policy

Retailer

What is the name of the business, seller, or retail establishment?

Type of Policy

Is this policy for online sales, for in-store sales, or for both?

Is this policy for online sales, for in-store sales, or for both? For online salesFor in-store salesFor both

Most states require that a seller's return policy be posted conspicuously, both online and in-store.

Online Returns and Exchanges

Does the retailer allow returns and exchanges for online sales?

Does the retailer allow returns and exchanges for online sales? No, all online sales are final.Returns only. (no exchanges)Exchanges only. (no returns)Yes, both exchanges and returns.

Most states allow retailers the flexibility to accept returns for a refund or exchange. Some exceptions may apply from state to state. Hawaii, for instance, only lets Retailers accept returns OR exchanges but not both. Retailers operating in Hawaii should not select the last option.

In-Store Returns and Exchanges

Does the retailer allow returns and exchanges for in-store sales?

Does the retailer allow returns and exchanges for in-store sales? No, all in-store sales are final.Returns only. (no exchanges)Exchanges only. (no returns)Yes, both exchanges and returns.

Time Limitations

How long does the customer have to make returns/exchanges?

days

30 days is most common.

Returns/exchanges will be processed within

days

Be sure to provide enough time to process the order. 10 days is about average.

Web address or email contact for online returns/exchanges:

Merchandise Condition

What condition must the returned items be in?

What condition must the returned items be in? Items must be new, unused, and unopened.Items may be open but must be complete (e.g., tags attached).Items are accepted in any condition.

Exclusions

Items that may not be returned:

Items that may not be returned: Clearance ItemsFinal Sale ItemsPerishable ItemsSpecial-Order ItemsCustom ProductsOther:

Other:

Return Shipping

Return shipping will be paid by

Return shipping will be paid by The RetailerThe Customer

Return shipping on damaged or defective items, or items that were shipped in error, is paid for by the Retailer.

Restocking Fee

Do you charge a restocking fee?

Do you charge a restocking fee? YesNo

Restocking Fee (percent of sale price):

Items that have a restocking fee:

Certain types of items may need to be inspected and repackaged.

Contact Info

How can a Customer contact the Retailer with questions about this return policy?

Other Terms and Conditions

Would you like to add any other Terms and/or Conditions?

Would you like to add any other Terms and/or Conditions? YesNo

Other Terms and Conditions:

Policy Date

Date:

This helps identify the most current refund policy. Today's date is most appropriate.

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