Last Updated: August 21, 2024.
At eForms, we strive to protect and respect your privacy. The purpose of this Privacy Policy (“Policy”) is to set out how we collect, use, and otherwise process all data, including personal information, when you access any web page hosted at eForms.com (our “Website”) or use any of the products, services, forms, platforms, software, information, content, or customer support features (collectively, “Services”) provided or managed by Electronic Forms, LLC, and any of its affiliates or partners (collectively, “eForms,” “we,” or “us”).
By accessing or using our Website or any of our Services, you consent to the terms and conditions described in this Policy and our Terms of Use. Please read this Policy carefully to understand our policies and practices regarding your data. If you do not agree with any of the provisions of this Policy, you may choose not to use our Services. Your continued use of our Services shall constitute your consent to the terms and conditions described in this Policy and our Terms of Use.
We recommend that you read this Policy in full. However, you may also navigate to a particular section using the table of contents below. If you have any questions or comments regarding this Policy or any aspect of our data policies, please contact privacy@eforms.com.
Table of Contents
1. Collection of Personal Property
2. Information Collected by Automatic Collection Technologies
3. Use of Personal Information
4. Disclosure of Personal Information
5. Cookies
6. Security
7. Your State Consumer Privacy Rights and Choices
8. Data Belonging to Children Under Eighteen (18) Years of Age
9. Changes to Our Privacy Policy
You provide us with personal information when you use or access our Services, such as when you draft and save an electronic form or document, sign up for an eForms account, or interact with our customer support through our Website’s chat, phone, or email features.
The types of personal information we collect will depend on which of our Services you access or use. For instance, we collect any personal information you submit to sign up for an eForms account, such as your email address and login credentials. If you use any of our Services to create an electronic document or form, we collect the personal information you enter through the course of drafting, generating, and editing the document or form. If you make any purchase to use our Services, we collect your billing and credit card information.
Examples of the categories of personal information we may collect are as follows:
- Identifiers and Contact Information—such as a real name, alias, email address, postal address, unique personal or online identifier, Internet Protocol (IP) address, Social Security number, telephone number, signature, driver’s license or state identification number, and other similar identifiers;
- Account Information—such as login information or credentials.
- Commercial Information—such as billing and payment information or information on which of our Services you purchased.
- Device Information—such as browser type, domain name, access times, operating system, cookie information, referring website addresses, certain technical details of your visit to our Website, such as the web pages visited, links clicked, text entered, or any similar information.
- Geolocation Data—such as data used to determine your approximate physical location within a geographical area.
- Communications Information—such as any communication in the form of questions, messages, inquiries, requests, or feedback you address and communicate to us, either via our customer support channels or otherwise.
- Data About Others—such as any personal information about another person that you provide in connection with our document-creation Services. By doing so, you affirm that you have obtained the other person’s consent or permission to share such personal information.
As you access, use, and navigate our Website, we may automatically collect information about your computer equipment and browsing actions through the use of certain automatic tracking technologies that do not individually identify you. This information may include, but is not limited to, your IP address, browser type, domain name, access times, operating system, cookie information, referring website addresses, and certain technical details of your visit to our Website, such as the web pages visited, links clicked, and text entered. See this Policy’s “Cookies” section for more information.
We abide by applicable data protection laws to ensure we use the personal information you provide us to fulfill, deliver, and achieve the purposes for which we collect it. We use and retain personal information for as long as it is necessary to fulfill and carry out said purposes and comply with our data retention obligations and business standards.
For example, we use and store the personal information you enter on one of our electronic documents or forms to generate, deliver, and save the personalized document you created. We also use and store your personal information, such as your email address, name, or telephone number, to verify your identity and carry out any requests you make through the use of our Services, including when you communicate with customer support through our Website’s chat, phone, or email features.
Furthermore, we use and store any financial information you provide us when making a purchase for our Services, such as when you purchase a single document or subscribe to a recurring plan (including any free-trial period), in order to process the corresponding payment and prevent any transactional fraud. We may also use the personal information you provide us to inform you of other products or services available from eForms or its affiliates that may be of interest to you, deliver custom advertisements through third-party advertising platforms, or ask you to participate in surveys that help us understand your opinions and feedback of our Services or of potential new services that we may offer. For example, we may ask you to provide feedback after you have interacted with one of our customer support agents.
We may share your personal information with third-party vendors or processors that allow us to deliver the Services and perform certain functions that support or improve our Services. This may include disclosing personal information as required for us to provide customer support, process secure payment transactions, send email correspondence, perform statistical analysis about our Services, and provide other types of customer-relationship management and fulfillment. In such cases, third parties are prohibited from using your personal information unless it is to facilitate providing the Services or functions needed for us to deliver any of your requests. Such third parties are obligated to maintain the confidentiality of your information, although in some cases, they may be allowed to use aggregated and deidentified data for the improvement of their own services. We may also disclose your personal information to fulfill any purpose for which you provide it, carry out a request with your consent, and for any other purpose disclosed by us when you provide the information.
In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of eForms’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which data, including any personal information, held by eForms about users of our Services is among the assets transferred, we may disclose any relevant information to the buyer or other successor. We may also disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request, to enforce or apply our Terms of Use and other agreements, including billing and collection purposes, and if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of eForms, our customers, or others.
We do not sell, rent, or lease our customer lists to third parties. From time to time, we may contact you on behalf of our business affiliates about a particular offering that may interest you. No personal information is transferred to our business affiliates or partners without your consent. If you access our Services directly from any third party and provide information when doing so, such third party may collect and use the information pursuant to its privacy policy. In that case, the use of your personal information by the third party is governed by its privacy policy and not this Policy. We encourage you to review the privacy statements of any third parties that you click on or access from the use of our Services.
eForms is not responsible for the privacy statements, data practices, or any other content, services, or products on third-party websites or services, nor do we control how third-party websites collect information or how they may use it. We make no representations about any third-party automatic data collection technologies or mechanisms. We only share browser-level data, basic identifiers, or similar data about the use of our Website with third-party vendor tracking technologies like Google Analytics, which collects, tracks, and reports website traffic through third-party cookies and similar technologies. See the following “Cookies” section for more information.
We may use cookies, web beacons, or similar technologies to optimize your experience with our Services and recognize when you visit our Website. “Cookies” are small data files containing small amounts of information that are placed on your computer or mobile device when you visit a website. Cookies are widely used to make websites work, function more efficiently, and provide reporting information. Cookies help us to remember things about your visit to our Website, such as your preferred language and other choices or settings that generally make our Website easier for you to use. They may also be used to deliver advertisements that are relevant to you.
We use first-party and third-party cookies to provide functionality across our Website and enable third-party features. We set certain strictly necessary cookies that allow our Website to operate properly and provide technical functions needed to deliver requests. These strictly necessary cookies cannot be switched off in our systems for various technical reasons. We use these strictly necessary cookies to log you into our Website, protect your security, detect and fight spam, abuse, and other activities that violate our Terms of Use, as well as to authenticate your access to the Website. To serve these strictly necessary cookies, we utilize segment.com and customer.io. You may set your browser to block or alert you about these cookies, but some parts of the Website may not work. These cookies do not store any personally identifiable information.
Other types of cookies, such as third-party cookies, allow us to analyze how users interact with our Website. These cookies also enable us to track and target the interests of our users to enhance the experience on our Website. For instance, these cookies help us test different versions of our Website or Services to gauge which particular features or content our users prefer. To help us better understand how people use our Services, third parties—such as Meta Pixel and Google Analytics—serve third-party cookies through our Website for advertising, analytics, and other purposes.
For example, we use Meta (Facebook) Pixel on every web page that users are allowed to visit on our Website. Meta Pixel is an analytic service provided by Meta, Inc., that connects data from Meta advertising networks with user actions performed on our Website. We use Meta Pixel tracking and re-targeting to deliver targeted advertisements to individuals who visit our Website. Cookies are used to inform, optimize, and serve ads based on your past visits to our Website. This helps us track certain behaviors that we use to help expand and improve our Website and Services for our users. Users should be aware that our ads may appear on their individual Meta accounts for this reason. Meta Pixel re-targeting allows user behavior to be tracked after they have been re-directed to our Website by clicking on a Meta ad.
The data is stored and used by Meta, which may link your information to your Meta account and use it for its own purpose in accordance with Meta’s Data Usage Policy. Similarly, we use Google Analytics to collect information about the use and traffic of our Website. Google may use the collected data to contextualize and personalize the ads of its own advertising network or in a manner consistent with Google’s Privacy Policy. The data collected by third parties such as Meta Pixel or Google Analytics does not individually identify you unless you give permission. We do not see the individual user’s personal information; the user is anonymous. However, such data may include pseudonymous identifiers that can be connected to other data that we have about you.
You may control the use of non-essential cookies. Third-party advertising and tracking services offer you the opportunity to opt out of their tracking systems or adjust your ad preferences. You can manage your Meta ad preferences by visiting Meta’s “Ad Preferences” page HERE. You may also opt out of making your activities related to cookies available to Google Analytics by installing their opt-out browser add-on HERE. For more information on opting out and online ads in general, you may visit the NAI.org website.
By continuing to use our Website or any of our Services, you agree and consent to our implementation and use of Meta Pixel, Google Analytics, and similar technologies.
We secure your personal information on our servers in a controlled and secure environment protected from unauthorized access, use, or disclosure. We also encrypt account information during transmission to other websites using protocols such as Secure Socket Layer (SSL).
You are solely responsible for preventing the unauthorized use of any personal information associated with accessing your eForms account, such as your login name or password. By using our Services, you agree that you are responsible for any activity under your eForms account, whether you authorized such activity or not. Furthermore, you agree to notify us immediately of any unauthorized use of your account.
Certain states have consumer privacy laws that provide their residents with specific rights related to their personal information. This section describes some of those rights and explains how eligible state residents may exercise their rights under applicable law.
A state’s consumer privacy law may grant its residents the right to delete any personal information we may have collected and stored about them, subject to certain exemptions (“right to delete”). Additionally, a state’s consumer privacy law may provide its residents with the rights to access or review any eligible personal information we may have collected, stored, or otherwise processed (“right to know”) as well as the right to correct any inaccurate personal information we may have collected, processed, or stored (“right to correct”).
Generally, a consumer’s rights to delete, know, and correct are not absolute rights. For example, we may deny a request to delete if retaining the personal information is necessary for us or our service providers to serve our ongoing business relationship with the requestor. We may also deny such request if we are required to retain the personal information for any business purpose stated in this Policy or when retention is necessary for us to comply with a legal obligation or order. Additionally, we may deny such requests and retain personal information to make other internal and lawful uses of the information that are compatible with the context in which it was provided. In any event, we will evaluate consumer requests by considering the totality of the circumstances.
If you are an eligible resident protected by a state’s consumer privacy law and wish to exercise your privacy rights to delete, know, or correct, you may submit a description of your verifiable consumer request to us via email at privacy@eforms.com. Only you or someone legally authorized to act on your behalf (an “authorized representative”) may submit a request to know, delete, or correct related to your personal information.
Any request to know, delete, or correct must:
- Provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or an authorized representative (e.g., by sending a request from the email address associated with your eForms account); and
- Describe the request with sufficient detail for us to properly understand, evaluate, and respond to it.
We cannot respond to requests or provide access to personal information if we cannot verify your identity or authority to make the request. In most cases, we consider requests made through your password-protected eForms account sufficiently verified when the request relates to the personal information associated with that specific account. Still, you may be asked to provide additional information to verify your identity if we deem it necessary. We will only use the personal information provided in the request to verify your identity or authority. We strive to respond substantively to all verifiable requests within a reasonable amount of time after receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to the email address linked to that account. If you do not have an account with us, we will deliver our written response via email to the email address used to make the request.
Any disclosures we provide will only cover the 12-month period preceding our receipt of the request. If we cannot comply with the request, our response will explain or describe the reason. For a request to know, we will attempt to provide the applicable information in a format that is readily usable and able to be transmitted from one entity to another entity without hindrance. We do not charge a fee to process or respond to verifiable requests unless it is excessive, repetitive, or manifestly unfounded. If we determine that such a request warrants a fee, we will explain to the requestor why we made that decision and provide a cost estimate before completing the request.
Certain states’ consumer privacy laws also provide their residents with the right to opt out of third-party information sharing for commercial purposes (“right to opt out”). If you wish to opt out of third-party personal information sharing for commercial purposes, you may do so by visiting our “Do Not Sell or Share My Personal Information” page. Note that we collect, store, and use your personal information as described in this Policy when you create an eForms account using your email address. Therefore, you must have created an eForms account to opt out of third-party personal information sharing.
We will not discriminate against you for exercising your state consumer rights. Unless permitted by applicable law, we will not deny you any of our Services, nor will we charge you different prices or rates for our Services, including through granting discounts or other benefits or imposing penalties.
Our Services are not targeted, designed, or intended for use by persons under the age of 18, and such use is prohibited by our Terms of Use. We do not knowingly or directly collect personal information from persons under the age of 18. If you become aware that a child has provided us with personal information, please contact us immediately at privacy@eforms.com.
We may amend this Policy at any time and for any reason, such as to reflect changes in the law or our data practices. Our use of the data we collect is subject to the Policy in effect at the time we use such data. If we amend this Policy, we will notify you by publishing the revised version on this web page (eForms.com/privacy-policy).
The last updated date of the Policy appears at the top and bottom of this page. You are responsible for periodically visiting our Website and this Policy to check for any changes.
Please contact privacy@eforms.com with any questions concerning this Policy, our privacy practices in general, or to make any requests under your state’s consumer privacy law.
Last Updated: August 21, 2024.