Service Manager Job Description Template | Sample

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Updated September 23, 2024

A service manager oversees a company's customer service division which can include managing employees within that division. They typically answer to a senior-level official within the company. Service managers help ensure that a company maintains cordial relations with customers, providing overall company satisfaction.

Salary (Median Pay)

For administrative services and facilities managers:^[1]

Salary: $98,890/yr
Hourly Rate: $47.54/hr

Duties and Responsibilities

Serve as team lead for all service associates;
Assign and oversee various service tasks;
Ensure needed information is available to customers;
Develop pathways to internal operations;
Regularly update guides for various types of inquiries;
Monitor and collect customer inquiry data;
Periodically report to operations department on frequent issues; and
When necessary, handle challenging service matters personally.

Qualifications

Capacity for high daily communication;
Understanding of company structure and operations;
Empathetic attitude;
Ability to manage people who may be working remotely;
Data-oriented approach; and
Strong communications ability.

Sources

Bureau of Labor Statistics