Salary (Median Pay)
For customer service representatives.[1]
- Salary: $35,830/yr
- Hourly Rate: $17.23/hr
Duties and Responsibilities
- Receive customer calls, emails and other forms of communication;
- Ask questions to ascertain customer wants/priorities;
- Accurately record issues raised by customer;
- Verify account information;
- Where appropriate, resolve issues immediately;
- Alternatively, contact other company officials to determine solution;
- Maintain contact with customers for long-term fixes; and
- Bring attention to emerging products.